British Airways: Chaos continues at Heathrow

The airline had been forced to cancel all its flights from Heathrow, Europe's busiest airport, and Gatwick on Saturday and the disruptions continued on Sunday.

The airline cancelled more short-haul flights from Heathrow yesterday but it has not explained the cause of the problem, which left large numbers of passengers sleeping in airport terminals.

The airline said it is "closer to full operational capacity" after an IT power outage resulted in mass flight cancellations at London's Heathrow and Gatwick airports. Many of the Irish airline's customers switch to long-haul services offered by BA from Heathrow.

He said: "We are extremely sorry and what we will do is make up and follow absolutely our obligations and provide as much flexibility as we can to them and the rest of the passengers that have been affected".

BA has not explained the cause of the power outage, but the unions blamed the airline's decision previous year of outsourcing IT jobs to India for causing the disruptions.

Mr Cruz also said that no BA passengers' data had been compromised in the IT meltdown and said there was no evidence it was the result of a cyberattack, promising not to allow such an outage to happen again.

However, BA said it would run a full schedule at Gatwick on Monday and it meant to operate a full long-haul schedule and a "high proportion" of its short-haul programme at Heathrow.

The airline rejected a suggestion by the GMB union that the outsourcing of IT functions to India to cut costs had contributed to the chaos.

Strickland said Heathrow was worst affected because it is the biggest BA hub and handles more long haul flights.

"Work continues to restore all of our IT systems, but we expect some further disruption today", British Airways posted on its Facebook page Sunday morning.

The airline earlier said that it does not have "a complete picture" of what caused the catastrophic IT outage that took down its systems in 170 airports across 70 different countries.

Cruz revealed that 75,000 passengers had been affected in total, but said that three-quarters of those will have reached their destinations by the end of Monday.

Meanwhile, BA chief executive and chairman Alex Cruz turned to YouTube to assure customers, saying it was "doing our very best". Most "long-haul flights" set to land in London on Sunday are expected to arrive as scheduled, the airline said.

According to Cruz, numerous airline's IT systems were back on Sunday "and my colleagues across the airline are working very hard to build back our flight programme and get as many of our customers as possible away on their travels".

Experts predict BA is facing a huge compensation bill, estimated at more than £100m, over the disruption.

British Airways has promised that the IT failure that saw tens of thousands of its passengers stuck in airports over the holidays, will not occur again.

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