Consumer Reports just un-recommended Microsoft's Surface range

Microsoft Surface laptop computers sit on display during an event in New York. Consumer Reports pulled its recommendation of four of the laptops

Microsoft Surface laptop computers sit on display during an event in New York. Consumer Reports pulled its recommendation of four of the laptops

Independent US product review journal Consumer Reports has withdrawn its coveted "recommended" status for all Microsoft Surface devices. Common problems cited include freezing, unexpected shutdowns, and issues with the touchscreen, among others.

It estimates Microsoft's laptops and tablets will experience breakage rates of 25% within two years of ownership, loosely defined as any issue that comes up that prevents the computer from working as the owner expects.

While other brands also may have experienced reliability issues to some degree, the difference in how unreliable the Microsoft devices were was "statistically significant", the release said. It appears that they have briefed a few news outlets, and Microsoft, ahead of publication.

"We've found that reliability is a major factor for consumers deciding on what tablet or laptop to buy", Simon Slater, the magazine's survey manager, said in a statement.

Microsoft of course disputes these findings and disagrees with Consumer Reports' decision to dropkick the Surface Laptop and Surface Book.

Though it shouldn't go down without a fight, Microsoft is up against some pretty stiff competition with this Consumer Reports study. Consumer Reports bases its predictions for reliability on historic reports from older devices, then uses that to project how new hardware will hold up. Microsoft, on the other hand, is less reliable than most other brands. Beyond its annual 65-year-old consumer survey, Consumer Reports bases its findings on actual product testing done by engineers and technicians with "years and sometimes decades of expertise in their field", the group explained on its website.

When Microsoft's Corporate VP for Surface, Panos Panay, introduced their all-new "Surface Book" at a special event in October 2015, he was so hyped to pump his propaganda up for the press claiming that their new Surface Book was 2X more powerful than Apple's MacBook Pro.

Microsoft's data differed from that of the Consumer Reports survey. "Due to its comparatively higher breakage rate, Microsoft laptops can not be recommended by Consumer Reports at this time", the publication notes.

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