Macy's Black Friday Sales Hurt by Credit Card Processing Problem

Macy's locations had trouble accepting credit and debit cards during the heat of Black Friday

Macy's locations had trouble accepting credit and debit cards during the heat of Black Friday

Macy's Herald Square flagship opens doors on Thanksgiving Day for thousands of early Black Friday shoppers on Thursday, Nov. 23, 2017, in Manhattan.

"It's now taking longer than usual to process credit and gift card transactions", Macy's told The Washington Times. Macy's responded to several customer complaints via Twitter on Friday.

Shoppers in Washington, D.C.; Reno; Chicago; Queens; Richmond, Virginia; Evansville, Illinois; St Charles, Missouri; San Diego and New Jersey complained about problems paying at Macy's stores, according to CNBC.

The Cincinnati retailer said in a statement that the issue caused some transactions to take longer to process.

Black Friday Shoppers Report Massive Credit Card System Issues At Macy's
Macy's suffers credit card payment glitch at the worst possible time: Black Friday

The problem with processing of payment cards could not have happened at a worse time for the department store chain that made a huge push to improve performance during this year's holiday season. Tweets by the department store to customers specified the issue affected credit and gift card transactions.

While dozens of Macy's shoppers on social media said they weren't able to pay at all, the company downplayed the problems in a statement to HuffPost.

Last year, Macy's website buckled under the weight of online traffic to its Black Friday and Cyber Monday deals. Even customer service representatives attempting to help folks over the phone were unable to provide any assistance as a result of technical issues.

Looking to fix those issues, CEO Jeff Gennette implemented a plan referred to as the North Star that was aimed at not only positioning Macy's as a store, but an authority on gift-giving.

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