Got a Busted Galaxy Phone? Samsung Has a Quick Fix

Galaxy S9 cannot be repaired even in service centre

Galaxy S9 cannot be repaired even in service centre

The electronics maker on Wednesday announced that it is partnering with uBreakiFix, an independent repairs chain, to bring same-day, in-person fix service for more users of various Galaxy handsets in the US.

Samsung plans to expand the program across the country to another 200 uBreakiFix shops by early 2019, allowing it to reach almost all the population in the continental US.

The partnership won't cover every Galaxy phone ever made, but it does hit most Samsung flagship phones from the past four years: every Galaxy S flagship since the Galaxy S6, the Galaxy Note 5, and the Galaxy Note 8 are listed as eligible for same-day service from uBreakiFix off the bat. This guarantees that you can avoid those hassles and spend more time actually using your phone instead of fretting over its fate. Notably, users of other Android devices are considering making the move to a Samsung, including 19 per cent of current LG users, 11 per cent of Moto users and 10 per cent HTC users. For the moment, it seems uBreakiFix and Samsung Care will be focusing more on fixing faulty phones than demonstrating value-add features, however. Both companies are promising same-day repairs, usually in less than 2 hours for "most" issues. Plus, the companies plan to add nearly 200 additional service locations by early 2019.

This is a good move on Samsung's part to provide better support to its customers in the United States.

"At Samsung, our goal is to provide Samsung Galaxy owners with a customer first care experience that is as innovative as our products", said Michael Lawder, Senior Vice President of Customer Care at Samsung Electronics America.

Seems like Samsung is going a smart way around one of the largest appeals of the iPhone, the Apple Store.

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