TSB customers can now access their accounts

TSB says its online banking is back up and running but limited people get access due to expected surge in users

TSB says its online banking is back up and running but limited people get access due to expected surge in users

The bank later admitted that it was limiting the number of customers who could log on to ensure...

The TSB banking app is now up and running for customers after a disastrous five-day period of customers being locked out or experiencing problems using the service, according to BBC News.

April 25 (Reuters) - Dozens of customers of Britain's TSB Bank said on Wednesday they still could not access its digital services, after the bank's CEO said earlier its mobile and online banking platforms were up and running following five days of disruption.

"The challenge we are facing at the moment is that while we know everything is working, one of the main ways that our customers see everything is working - through our internet banking and mobile app - isn't functioning as well as it should be, and for this I'm truly sorry". The knock-on effect was back-logged call centres, which TSB has yet to sort out - thus taking down all four arms of its banking services.

"While we will try and help everyone as quickly as we can, there are a number of other ways to bank with TSB". In some cases, those who could login were reportedly shown other customers' accounts.

Yesterday Pester had apologised for the inconvenience, and promised that customers "can rest assured that no one will be left out of pocket as a result of these service issues". It was due to upgrade to a new system over the weekend and had warned customers that services would be offline until 6pm on Sunday.

She said: "This is yet another addition to the litany of failures of banking IT systems".

What customers are saying, though, is that access to TSB accounts through apps and web sites is being restricted to a limited number of people to stop it falling down again; oh, and here are some images of incomprehensible error messages we're still getting to forward to your computer people.

"Potentially millions of customers could be affected by uncertainty and disruption".

"From what has happened, it is clear to me that something seriously went wrong with TSB's procedures" on internal system testing, customer communications, information security management and data protection.

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