Microsoft Fixes and Explains Lost Files Issue with Windows 10 Version 1809

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Apart from these, Microsoft has also released Windows 10 cumulative update to version 1703 Build 15063.1387 (KB4462937), and version 1607 Build 14393.2551 (KB4462917), which is only available for Windows 10 Enterprise and Windows 10 Education editions as version 1607 reached the end of service on April 10, 2018. The root cause of this issue, as it turns out, is the "Known Folder Redirection" feature that when enabled, moved files from folders such as Documents, Pictures, Desktop, Camera Roll, Screenshots Videos etc.to a new folder, but was deleted from either folders due to some changes made to the logic from the feedback received from Insiders.

Users who moved a Known Folder to a new drive experienced the issue if content of the old folder was not moved to the new destination. So, if you moved your Downloads folder to D:\Downloads but still had a C:\Users\Name\Downloads folder with files inside it, Windows 10's October 2018 Update would remove the original folder and the files inside it.

Only devices with Known Folder Redirects enabled were affected by the issue and there only if the feature was enabled but files remained in the default folder.

In response, Microsoft paused the OS rollout two days after the release of Windows 10 version 1809, Cable indicated. While Microsoft maintains that the number of users impacted by the problem was small ("one one-hundredth of one percent") the severity of the bug meant it deserved attention even if only a few people saw it. Going forward, the company has added a new feature to the Windows Insider Feedback Hub, through which users can flag issues by their impact and severity. So I'm following Woody's Defcon numbering system with regards to any Windows Updates and waiting to let others be the BETAs that Bleed!

Microsoft support technicians "have the tools to get you back to a good state", Windows Insider Program lead Dona Sarkar tweets. Microsoft plans to re-release the new OSes after getting testing feedback.

Microsoft has now fixed this problem, and Windows 10's October 2018 Update should stop deleting these "old" folders full of files. Microsoft retail stores will also try to help, and may be able to aid you in recovering your deleted files.

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