Three-week-old iPhone XS Max Exploded In Man’s Pocket

Burned iPhone XS Max

Burned iPhone XS Max

According to a report by iDrop News, recently a man, named Josh Hillard from OH reported that his new, three weeks old iPhone XS Max exploded while it was in his back pocket of his trousers.

"I ran to the boardroom where I got my shoes and trousers off as fast as possible", he claims.

Apple's iPhone XS Max is big and powerful.

This Apple customer complaint might be a little too hot to handle. At the time of the incident, he was on a lunch break in a break room with a colleague.

"Later in the evening, I went directly to the Apple Store with the burned/melted remains of the phone, case, and plastic screen protector".

Hillard's account of his interaction with Apple wasn't much more pleasant. According to Hillard's version of events, he took the burnt phone into an Apple Store and was left waiting for 40 minutes, after having already spent 20 minutes answering questions.

The destroyed iPhone XS Max didn't just ruin Hillard's day. Disappointed, he took the phone back home and called Apple Care, only to narrate his ordeal all over again. The Columbus resident has suggested to iDropNews that he was left waiting for approximately 40-minutes while Apple's safety team looked at the device, had nearly zero engagement from staff in the Apple Store, and was ultimately told that they could do nothing for him other than keep the damaged device and issue a replacement.

While the possibility of Hillard's iPhone XS Max catching fire can not be denied, it is definitely unusual to see someone remember every incident during and after the fire so vividly. "The manager then came up to me and said that this is the only way that I could receive a replacement phone", he added.

Apple also failed to compensate him for his damaged clothing and shoes. He's also considering whether to take legal action against Apple. Trying to salvage anything he could, Hillard took the device to a nearby Apple Store, but technicians found that it was beyond fix.

"The specialist got information on the phone, incident, location, etc. I was sent an email and instructed to attach pictures of the damage to the phone, my clothes, and if there was any injury to also attach a picture of this", Hillard explains.

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